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Frequently Asked Questions

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At Chapa’s Moving Service, Our #1 Focus Is Our Customers

We know how stressful the moving process can be and how important it is that your belongings arrive safely and on time. Our many years of experience allow us to provide you with professional and efficient service to make the moving process and easy as possible for you. Even if you have a last-minute move, give us a call. We will do our best to accommodate your needs. 

We will quote you a rate by the hour, based on the area where you are located. In your time of transition, the one thing you can be sure of is the dependable, trustworthy services you will receive from Chapa’s Moving Service.
Our Moving Services Include:

  • Residential Moves
  • Commercial Moves
  • Long Distance Moves
  • Self-Storage Units
  • Piano Movers
  • Relocation of safes
  • Loading and unloading rented moving vehicles
  • Packing Services
  • Sale of moving boxes and packing supplies
  • Free estimates for out-of-town moves

From start to finish, you can expect a superior level of professionalism from Chapa’s Moving Service. Rest assured that your home or company move will not only be handled by an experienced mover but that our home office will be available to address any issues that arise.

We are Chapa’s Moving Service for the Lone Star State!

What are my responsibilities?

It is preferable that you are present during the packing of your belongings and imperative that you take responsibility for your jewelry and other high-value items. If possible, please take these items with you. If you must pack these items, know where they are located, and make a descriptive note that you have these items on your Bill of Lading. Furthermore, make sure to sign the inventory of your belongings and do not pack any prohibited items.

What items are prohibited?

The following is a general guideline of prohibited items:

Hazardous Items

  • Cleaning supplies
  • Solvents
  • Paint
  • Pesticides
  • Aerosol cans
  • Flammables
  • Ammunition

Perishables:

  • Frozen Food
  • Refrigerated Food
  • Produce
  • Plants
  • Open or Half Used foods without adequate preservation

Hazardous Items

  • Cleaning supplies
  • Solvents
  • Paint
  • Pesticides
  • Aerosol cans
  • Flammables
  • Ammunition

Perishables:

  • Frozen Food
  • Refrigerated Food
  • Produce
  • Plants
  • Open or Half Used foods without adequate preservation

May I pack my belonging myself?

Of course you may, but be very careful while doing so to ensure no damage is done to the content of the box. Valuation coverage will not protect goods packed by the owner unless there is damage to the exterior of the box. Please make sure to read the section we have dedicated to proper packing techniques.

What are the optional services?

In addition to loading and unloading the truck, Chapa’s Moving Services can assist you in your moving process by disassembling and reassembling your furniture. Furthermore, we can arrange to have multiple stops in your move, as sometimes our clients have additional furniture and belongings in storage, for example. Please speak with your Personal Move Coordinator should you require these services.

Can I leave my clothes in the drawers?

You may, but please think about the individuals who are moving you. Heavy items are harder to maneuver and increase the chances of someone getting hurt. In order to keep our crews’ work environment safe, they may take the full drawers out of the dresser and carry them down as separate items; this means the articles inside the drawer will be exposed to external weather conditions.

Am I forgetting something?

The ten most forgotten items are the following:

  1. Records: Don’t forget to transfer your medical records and current prescriptions to your new town. Also, you will need school records to register your children as photocopies will not suffice.

  2. Hidden Stash: Have you stashed away valuables or extra cash? Be sure to check every nook and cranny so that you don’t forget that money you had hidden for a rainy day, or your family heirloom!
  3. Old Phone Numbers: Take a phonebook with you as you may need to contact people and agencies back home after arriving in your new town.

  4. External Possessions: Don’t forget to pick up the items left at the dry cleaners or tailors. Also remember to return library books, movie rentals, and anything else you may have checked out or lent out.

  5. New Address: Keep a copy in your wallet, because you will be asked this information repeatedly during your move- and you may not have it memorized.

  6. Mr. Clean: Leave some cleaning supplies out to do a once over before permanently closing the door.

  7. Garage Door Opener: Most people forget to remove this from their vehicles prior to moving. Remember to leave it for the new resident.

  8. Keys: Make sure you leave the new resident all the copies of the house key. Please don’t forget to pick them up from the neighbors, family members, or whomever you have given a spare key to. That includes the hidden key on the front porch!

  9. Animals and Plants: Chapa’s Moving Services cannot move animals or plants, so please make arrangement for them!

  10. Bank Accounts: It is always a good idea to open a checking account in your new town a month prior to arrival; this ensures you have immediate access to your funds. On occasion, retailers decline to cash “out of town” checks.

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